Customer Care Coordinator

Job Description

• Answer the phone and document all inquiries that require follow-up, using a cloud-based software
• Respond by email to inquiries received via the contact form on our website
• Open job tickets for repair/service requests using a cloud-based software
• Track progress of repair/service jobs and keep clients updated
• Track online orders received and coordinate timely delivery to customers

Eligibility Requirements

• Very good people skills and ability to stay cool under pressure
• Excellent oral and written communication skills in English
• Computer literacy and ability to grasp new technologies quickly
• Should be extremely methodical and well organized

Remuneration

Attractive negotiable salary and good long-term career prospects await the right candidate