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Frequently Asked Questions

Updated on 30th January, 2022

Can I come to your shop and buy?

You can, but with a prior appointment only. Please contact Achala on 077 4295456 to schedule a time.

How can I order?

We recommend that all orders be placed online via the website. Online orders are rewarded with Loyalty Points which can be redeemed with your next order. Please scroll down to the bottom of this page for details.

Please click the ADD TO CART button to add required items to the shopping cart and then follow the checkout procedure.

What payment methods are available?

Multiple payments options – including credit/debit cards, mobile apps and direct transfers to our accounts at Sampath Bank or Seylan Bank – are available for order values up to Rs.250,000.00, courtesy of PayHere.

For orders over Rs.250,000.00 please select ‘Direct bank transfer’ as payment method. Bank account details will be displayed at checkout, when this payment method is selected. Order processing will commence once your payment is credited to our account.

Cash on Delivery option is not available.

How do you deliver?

Free delivery within Sri Lanka

Delivery of in-stock items will be within 2 to 72 hours of receipt of order and payment, via PickMe Flash or Prompt Xpress. In the event of a possible delay, we will contact you and offer you the option of a full refund.

Delivery times for items which are imported or fabricated on order, are mentioned on the relevant product pages.

Delivery is free island-wide for orders of Rs.5,000.00 and above. For lower value orders, a delivery fee of Rs.450.00 is payable.

You can also place your order online and request that the items be kept ready to collect from our office. Please select ‘Customer pickup’ as delivery option at checkout.

Do you ship outside of Sri Lanka?

We can ship to the Maldives on request. Please contact us with your requirements.

How do the Loyalty Points work?

Every Rs20 that you spend on our website earns you a Loyalty Point that is worth Rs1. A product review earns you 250 points.

There is no limit to the number of points that you can earn and no limit to how many points you can redeem in one order.

Please note that you need to be registered on our website and logged in to earn and redeem points.